Max389 Terms and Conditions – Complete Platform Usage Guide

Welcome to max389. By accessing, registering for, or using any services offered through our platform at max389.vin, you agree to be bound by the Terms and Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to use our services.

These Terms and Conditions constitute a legally binding agreement between you ("User") and max389 ("Company", "we"). We encourage you to read each section carefully and to contact our support team if anything is unclear.

By registering an account at max389 or simply browsing our platform, you confirm that you have read, understood, and agreed to comply with all Terms and Conditions stated here, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Acceptance of these terms is an absolute condition for using the max389 platform. We reserve the right to modify, add, or remove any part of these terms at any time without prior notice. However, we will endeavour to notify registered users via email or in-platform notifications when significant changes occur.

• These terms take effect from the date you register your account.
• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.
• If you do not agree, you must stop using the platform and close your account.

Each individual is only permitted to own one (1) account at max389. Registering multiple accounts is strictly prohibited and may result in the closure of all related accounts along with forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information. The information requested includes your full name as per your identification card, an active email address, and a valid phone number. max389 reserves the right to conduct identity checks (KYC) at any time to verify your identity for security and compliance purposes.

• The name on your account must match the name of the payment method owner being used.
• You are fully responsible for all activities that occur within your account.
• You are not permitted to transfer, sell, or share your account with any other party.
• False or misleading information provided during registration is grounds for immediate account closure.

The max389 platform is strictly for users aged 18 and above. Registration or use of the platform by individuals under the legal age is strictly prohibited and constitutes a serious violation of these terms.

Beyond the age requirement, you must also ensure that your use of online casino services does not violate any applicable laws or regulations in your area of residence. It is entirely your responsibility to understand and comply with your local laws.

Max389 supports a wide range of local Malaysia payment methods including FPX, Touch 'n Go eWallet, Boost, Visa, Mastercard, and digital assets such as USDT. All transactions are processed through secure, encrypted channels.

Deposit: The minimum deposit is RM 30 per transaction. Deposits are processed within three minutes upon successful verification. There is no maximum daily deposit limit for users who have completed full KYC verification.

Withdrawal: Withdrawals are processed within one to three business hours. The minimum withdrawal is RM 50. Your bank account name must match your registered username — withdrawals to third-party accounts are not permitted under any circumstances.

• Max389 does not charge any fees for standard deposits and withdrawals.
• All withdrawals are subject to a security review before being processed.
• Bonus funds cannot be withdrawn directly — they must first be wagered in accordance with the specified rollover requirements.
• Max389 reserves the right to hold withdrawals until KYC verification is completed, where required.

Max389 offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms stated on the relevant promotions page. General bonus terms are as follows:

• Rollover requirement: Every bonus received must be wagered for the specified number of rounds (typically between 5x and 20x) before a withdrawal is permitted.
• Validity period: Bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• Wagering limit: While meeting the bonus rollover requirement, the maximum bet per round is RM 10 or 10% of the bonus value, whichever is lower.
• Eligible games: Not all games contribute equally to the rollover requirement. Slots typically contribute 100%, while table games may contribute at a lower percentage.
• One bonus only: Only one bonus may be active at a time unless otherwise stated.

All games offered on the max389 platform — including slot games, live casino, fish shooting, and table games — use a Random Number Generator (RNG) that has been independently verified by an accredited third-party audit body. This ensures that every game outcome is fully random and cannot be manipulated.

The Return to Player (RTP) rate for each game is displayed in the respective game information. RTP is a long-term value and does not guarantee winnings in any individual gaming session.

• The use of any assistance software, automated bots, or third-party tools to influence game outcomes is strictly prohibited.
• Any attempt to exploit technical bugs or vulnerabilities in the game system must be reported to max389 and must not be used for personal gain.
• Winnings obtained through unauthorised means or by exploiting bugs will be voided.
• Max389 reserves the right to cancel interrupted game rounds caused by technical issues and restore the balance to its state before the game began.

You are solely responsible for maintaining the confidentiality of your password and account login details. max389 will never request your password via email, live chat, or any other communication channel.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an additional layer of protection, provided at no cost.
• Log out of your account after each session, especially when using a shared device.
• Report to us immediately if you suspect your account has been accessed without authorisation.

Max389 is not liable for any losses arising from your failure to keep your account information secure.

Users are strictly prohibited from doing the following on the max389 platform:

• Registering more than one account or using another person's identity.
• Using the platform for money laundering or illegal financing purposes.
• Sharing, selling, or allowing another party to use your account.
• Using bots, automated scripts, artificial intelligence software, or other methods to gain an unfair advantage in games.
• Launching any cyberattack, intrusion attempt, or action that could compromise platform security.
• Encouraging other users to violate these terms or acting as an intermediary in prohibited activities.
• Using a VPN or proxy to conceal your true location in order to bypass designated geographical restrictions.

You are free to close your max389 account at any time by contacting our customer support team via live chat or email. Before closure, please ensure you have withdrawn all eligible balances from your account.

Max389 also reserves the right to close or suspend your account without prior notice under the following circumstances:

• Violation of any term within this document.
• Suspected activities related to fraud, money laundering, or other illegal activities.
• False or inaccurate registration information.
• Account inactivity exceeding 12 consecutive months with no transactions.

For accounts closed due to violations, all outstanding balances, bonuses, and winnings may be forfeited in full at max389's discretion.

Max389 provides the platform on an "as-is" basis and makes no guarantee that the platform will always be free from disruptions, errors, or security threats. We strive to maintain uptime exceeding 99.9% but cannot guarantee absolute service continuity.

• Max389 is not liable for any financial losses arising from technical disruptions, internet connection failures, or user device issues.
• We are not responsible for the actions or decisions of third parties that affect our services, including game providers and payment processors.
• The maximum liability of max389 to any user is limited to the net deposit amount made within the 30 days preceding the claim.

Max389 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. The latest version will always be available on this page, with the update date clearly noted at the top of the document.

For significant changes that directly affect user rights, we will endeavour to provide at least 7 days' notice before the changes take effect, via registered email or platform notification.

These Terms and Conditions are governed by the applicable laws of Malaysia. Any disputes arising in connection with the max389 platform will first be resolved through good-faith negotiation before formal legal proceedings are initiated.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you. We prioritise clarity and transparency in every aspect of our service.

• Live Chat: Available 24/7 in the bottom corner of the platform — response time under 2 minutes.
• Email: [email protected] — responded to within 12 working hours.
• Telegram & WhatsApp: Contact us via the button within the platform after logging in.

You may also refer to the FAQ us for answers to frequently asked questions about accounts, payments, and games.